IN CASE OF DAMAGE DURING TRANSPORT

IN CASE OF DAMAGE DURING TRANSPORT

All shipments are insured, so if your stone arrives damaged, please contact us and we will ship a new one free of charge. We would need proof of damages.

 - photo of the damaged stone(s)

 - photos of the packaging  

       - all 6 sides of the box 

Without these pictures, we are not able to send out a replacement stone. 

All replacement stones will be shipped as DAP (Delivered at Place). It will be stated that this is a WARRANTY REPLACEMENT stone.

If damaged under transport, Biscotto Stones International will handle all  communication with DHL Express.

Please contact us on post@biscottostones.com and include the Order confirmation and picture of the damaged stone. 

Note: The damage must be reported within 48 hours after signing for delivery.